IT services and outsourcing
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News
16 Jul 2024
Finnish tech sector opposes government’s immigration reforms
The tech sector in Finland fears talent shortage as government introduces stricter immigration policy Continue Reading
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News
12 Jun 2024
Nordic innovators look to revive the zombie subscriber population
Zombie subscriptions where customers buy a service and forget about it are harming the subscription economy, but software is being developed to support the subscription economy Continue Reading
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Definition
22 Oct 2024
What is multi-cloud? Definition, pros and cons
Multi-cloud is an approach to cloud computing that involves combining two or more cloud services from different providers. Continue Reading
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News
21 Oct 2024
Techcombank’s tech investments set to fuel record profit
The Vietnam bank is targeting $1bn in profit in 2024 while maintaining a flat headcount and reducing physical branches, thanks to its investments in artificial intelligence and a data engine Continue Reading
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News
18 Oct 2024
How Philippine Airlines is transforming customer experience
The flag carrier of the Philippines discusses how its digital transformation journey has improved customer experience and streamlined internal processes Continue Reading
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Feature
17 Oct 2024
What are tensor processing units and what is their role in AI?
We look at Google’s TPUs – tensor processing units – and ask what makes them different to CPUs, GPUs and DPUs, as well as how you can take advantage of them in AI processing Continue Reading
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News
16 Oct 2024
Philippines leaps forward in e-government with cloud-first strategy
A common infrastructure and a ‘once-only’ principle have propelled the Philippines up the UN’s E-Government Development Index, streamlining services and bolstering data sovereignty Continue Reading
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Feature
16 Oct 2024
Post Office Horizon scandal explained: Everything you need to know
Computer Weekly has investigated the Post Office Horizon scandal since 2008 and is, in fact, part of the story. This guide contains essential information about the scandal Continue Reading
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News
15 Oct 2024
Tech and digital skills key to improving police productivity
The Policing Productivity Review sees data and technology as a way of improving productivity and outcomes, as well as a potential means of restoring diminishing legitimacy, but warns there needs to be a revamp in digital skills, investment and coordination to harness the full range of benefits Continue Reading
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News
15 Oct 2024
Hillingdon Council commits £9m to tech revamp in digital strategy
Hillingdon’s three-year digital strategy will see the council fund attempts to modernise its systems and infrastructure, change how residents interact with the local authority and make better use of data Continue Reading
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News
15 Oct 2024
Google launches Parallelstore file storage at cloud AI training
Originally driven by Intel’s now-defunct Optane storage class memory, Parallelstore offers massive parallel file storage targeted at artificial intelligence training use cases on Google Cloud Continue Reading
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News
14 Oct 2024
How Zoom is charting its course towards an AI-first platform
Zoom CEO Eric Yuan talks up his vision for the future of work, the company's transition to an AI-powered platform and what it is doing to stay ahead of rivals Continue Reading
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Opinion
11 Oct 2024
Robust cloud IAM should align to zero-trust principles
The Security Think Tank considers best practices in identity and access management and how can they be deployed to enable IT departments to combat cyber-attacks, phishing attacks and ransomware. Continue Reading
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News
11 Oct 2024
Post Office believes it took £36m from subpostmasters with unexplained losses
The Post Office wrongly blamed subpostmasters for unexplained account shortfalls and made them cover losses out of their own pockets - then banked the money itself Continue Reading
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Feature
11 Oct 2024
Global file systems: A single view of on-premise and cloud data
Global file systems aggregate data into a single hybrid cloud from multiple locations using object storage with access that satisfies traditional application needs, like file locking Continue Reading
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Feature
11 Oct 2024
Azure storage: Key options in Microsoft cloud storage
We survey the key cloud storage options available from Microsoft Azure, which include Files, Blob, Elastic SAN, Managed Disk and NetApp files, for a range of use cases Continue Reading
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News
10 Oct 2024
Post Office dragging its feet getting rid of tainted staff, despite government ‘green light’
Former minister gave Post Office ‘green light’ to take robust action against existing staff with links to Post Office scandal wrongdoing Continue Reading
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News
09 Oct 2024
Zoom expands AI Companion capabilities, adds customisation options
Zoom reveals major advancements in AI Companion, including customisation options, personalised avatars and integration across the entire Zoom workplace platform Continue Reading
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News
09 Oct 2024
Under-fire Nick Read was unprepared for Post Office challenge
Post Office boss Nick Read was not prepared for the task ahead of him when he joined the organisation as CEO in 2019 Continue Reading
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News
09 Oct 2024
OpenAI to open office in Singapore to spearhead APAC expansion
OpenAI will establish a regional hub in Singapore later this year, partnering with the government and AI Singapore to boost AI development across the region Continue Reading
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News
08 Oct 2024
UK’s cyber incident reporting law to move forward in 2025
The UK government says that enforced cyber incident and ransomware reporting for critical sectors of the economy will help to build a better picture of the threat landscape and enable more proactive and preventative responses Continue Reading
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News
08 Oct 2024
How AI is permeating enterprise IT
The industry is ramping up efforts to help enterprise IT deliver artificial intelligence-based business applications Continue Reading
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News
08 Oct 2024
Can the Post Office project to replace Horizon be rescued?
Evidence from the Post Office public inquiry shows huge problems with the critical project to replace the troubled Horizon IT system – after two government-mandated reviews, is there any sign it can succeed? Continue Reading
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Definition
04 Oct 2024
What is contact center as a service (CCaaS)?
Contact center as a service (CCaaS) is a framework that combines contact center hosting principles and cloud-based contact center infrastructure. Continue Reading
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News
04 Oct 2024
Post Office recruiting tech-savvy board member amid unravelling IT disaster
Public inquiry told that the Post Office is currently recruiting a tech-savvy non-executive director Continue Reading
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News
04 Oct 2024
Late evidence in Post Office Capture investigation could not be reviewed
Evidence failed to reach investigators in time for report into controversial pre-Horizon Post Office software Continue Reading
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News
03 Oct 2024
Local councils need ‘better support’ to buy AI responsibly
The Ada Lovelace Institute says there is lack of adequate support on how councils can safely and responsibly procure artificial intelligence systems in the public interest Continue Reading
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News
03 Oct 2024
Post Office and Fujitsu: from blood brothers to bad blood
Former Post Office chief transformation officer’s evidence to the public inquiry reveals organisation’s strained relationship with main IT supplier Fujitsu Continue Reading
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News
03 Oct 2024
Nutanix courts VMware customers in APAC amid Broadcom concerns
Nutanix is driving double-digit growth across the region by capitalising on the evolving cloud landscape with its hybrid cloud and artificial intelligence offerings, as well as anxieties about the future direction of VMware under Broadcom’s ownership Continue Reading
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News
02 Oct 2024
Amazon Mechanical Turk workers suspended without explanation
A likely glitch in Amazon Payments resulted in hundreds of Mechanical Turk workers being suspended from the platform without proper explanation or pay Continue Reading
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News
02 Oct 2024
Post Office spending £80,000+ a week on engineers who can’t work, as IT project burns cash
Revelation is latest evidence of the Post Office’s struggles to replace Fujitsu’s controversial Horizon software used in branches Continue Reading
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News
02 Oct 2024
‘Shocked’ MoneyGram hits back at Post Office
Money transfer fintech wrote to subpostmasters expressing its disappointment with the Post Office over end of contract Continue Reading
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News
01 Oct 2024
APAC organisations embrace generative AI
Study reveals a surge in GenAI adoption across APAC, with businesses looking to train their own models, likely to address specific regional needs and market dynamics Continue Reading
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News
30 Sep 2024
Google invests $1bn in Thailand’s cloud future
The five-year investment will bolster Thailand’s digital economy, create more than 10,000 jobs each year and support the country’s cloud-first policy Continue Reading
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News
27 Sep 2024
How UEM Sunrise is driving transformation with Salesforce and AI
Malaysian property developer UEM Sunrise is leveraging Salesforce and AI to boost sales and enhance customer experience while prioritising data sovereignty and a diversified cloud strategy Continue Reading
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News
26 Sep 2024
Government plans reverse pitch events to drive digital change
The government will hold three events for startups to showcase and collaborate with the Department for Work and Pensions and the Ministry of Justice to solve key problems faced by the departments Continue Reading
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News
26 Sep 2024
Fujitsu accused of ‘paying lip service’ to Post Office scandal victims
Victims of the Horizon scandal believe Fujitsu’s offer of support to be a 'box-ticking' exercise with no commitments, nine months after seemingly heartfelt pledges Continue Reading
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News
25 Sep 2024
Post Office IT procurement mess saw £35m spent on air conditioner, says board member
Post Office IT procurement mistakes have wasted millions of pounds of taxpayers money, non-executive board member tells public inquiry Continue Reading
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News
24 Sep 2024
Post Office IT department’s focus on chasing a discount meant botched procurement
Post Office IT team and executives slammed for rushing into tech hardware purchase while eyeing a discount Continue Reading
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News
24 Sep 2024
How VMware is supporting AI workloads
VMware claims its Private AI Foundation with Nvidia platform that speeds up AI deployment in private cloud environments is gaining significant traction in the Asia-Pacific region Continue Reading
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News
23 Sep 2024
Medtech startup brings Oracle AI to bear on cancer drug research
Learn how Oracle Cloud Infrastructure and its cutting-edge AI features are bringing new benefits to cancer care by helping doctors identify better treatment options Continue Reading
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News
23 Sep 2024
Metro Bank outsources IT to Infosys to cut costs and digitally transform
Indian IT services giant taken on to support Metro Bank’s digital transformation in multi-year deal Continue Reading
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News
23 Sep 2024
Post Office system still causing unexplained shortfalls for over half of subpostmasters
A quarter of today’s subpostmasters are ‘very dissatisfied’ with how the current Horizon IT system works Continue Reading
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News
22 Sep 2024
Zendesk debuts outcome-based pricing for AI agents
Zendesk customers only pay for successful AI query resolutions, easing the transition to AI-powered customer support and improving scalability during peak periods Continue Reading
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News
19 Sep 2024
CIOs urged to pace AI adoption
At the recent Gartner IT Symposium 2024 in Gold Coast, experts call for CIOs to pace their adoption of AI, manage costs and embrace ‘augmented leadership’ Continue Reading
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News
18 Sep 2024
M1 ditches 70% of legacy systems in cloud transformation drive
Singapore telco M1 is switching off 70% of its legacy systems by the end of 2024 and leveraging Salesforce to offer more personalised services Continue Reading
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News
18 Sep 2024
Dreamforce 24: Salesforce taps Nvidia to power Agentforce
At Dreamforce in San Francisco, Salesforce and Nvidia detail some of the tech that will power the software giant's newly launched Agentforce service Continue Reading
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News
17 Sep 2024
Salesforce’s agentic AI platform to transform business automation
CRM giant’s Agentforce lets organisations build and deploy autonomous agents to automate business processes through advanced learning and data integration Continue Reading
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News
17 Sep 2024
First CyberBoost Catalyse startup cohort named
The first group of companies named to a cyber incubator programme run by Plexal and the National University of Singapore includes two growing UK businesses Continue Reading
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News
16 Sep 2024
Olam Agri to deploy S/4Hana on AWS
Olam Agri is enhancing its global supply chain by deploying SAP’s S/4Hana ERP suite on Amazon Web Services, leveraging artificial intelligence to streamline operations and mitigate risks Continue Reading
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Definition
12 Sep 2024
What is Salesforce Platform (formerly Force.com)?
Salesforce Platform (formerly known as Force.com) is a platform as a service (PaaS) product that simplifies the development and deployment of cloud-based applications and websites. Continue Reading
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News
12 Sep 2024
Mphasis expands UK roots with leap into quantum computing
Indian heritage software development services supplier opens London hub to help customers integrate the latest technologies into their business plans Continue Reading
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News
11 Sep 2024
Fujitsu cuts annual staff pay rise as Post Office scandal bites
UK staff morale is at an all-time low as Japanese IT giant deals with the backlash from its involvement in the Post Office Horizon scandal Continue Reading
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News
10 Sep 2024
Oracle lauds customers and cloud collaboration at CloudWorld ’24
Oracle’s leadership was in celebratory mood opening its annual CloudWorld jamboree, and with its announcement of a new cloud partnership with AWS, multicloud futures were high on everyone’s agenda Continue Reading
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News
09 Sep 2024
At CloudWorld, Oracle completes hyperscaler trifecta with AWS
Oracle opens up its annual CloudWorld event with a plethora of announcements, launching a partnership with cloud giant AWS and expanding previously announced tie-ups with Google Cloud and Microsoft Azure Continue Reading
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News
09 Sep 2024
Post Office scandal victims given route to appeal unfair financial settlements
Subpostmasters who feel they received inadequate financial redress in the Horizon Shortfalls Scheme can appeal the settlements through a new independent process Continue Reading
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News
09 Sep 2024
How MongoDB is driving AI adoption in ASEAN
MongoDB field CTO Boris Bialek delves into how the company is supporting ASEAN organisations in their AI journey, highlighting the importance of data governance and real-time capabilities in driving successful adoption Continue Reading
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News
05 Sep 2024
Tencent Cloud debuts palm scanning tech in global markets
Tencent Cloud launches palm verification technology for global markets, offering AI-driven identity authentication to support contactless payments and security access management Continue Reading
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Definition
05 Sep 2024
What is AWS? Ultimate guide to Amazon Web Services
AWS (Amazon Web Services) is a comprehensive, evolving cloud computing platform provided by Amazon. It includes a mixture of infrastructure-as-a-service (IaaS), platform-as-a-service and packaged software-as-a-service (SaaS) offerings. Continue Reading
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Definition
04 Sep 2024
What is cloud application performance management (cloud APM)?
Cloud application performance management (cloud APM) is the process of monitoring resources that support software application performance in public cloud, private cloud and hybrid cloud environments. It takes actions to resolve issues and maintain optimal performance. Continue Reading
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Feature
04 Sep 2024
Cloud repatriation: How to do it successfully
The keys to reverse migration success include workload selection, how to prepare your on-premise infrastructure and future-proofing the decision to come back in-house Continue Reading
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News
04 Sep 2024
Lloyds Bank uses artificial intelligence to check trade finance documents
Bank is automating checks of digital and paper-based documentation in trade financing with the help of artificial intelligence Continue Reading
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E-Zine
03 Sep 2024
The politics of techno-refusal
In this week’s Computer Weekly, we learn about the politics of techno-refusal and the lessons to be learned from a group of IT workers who spent the early 1980s sabotaging tech infrastructure. Following the controversy around Broadcom’s purchase of VMware, we examine some alternative virtualisation solutions. And our latest buyer’s guide looks at the state of software-defined wide-area networking. Read the issue now. Continue Reading
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News
02 Sep 2024
UK and Ukraine digital trade deal comes into force
The UK eases access to the deep tech startup community in Ukraine through digital-only agreement Continue Reading
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Feature
02 Sep 2024
Storage technology explained: Kubernetes, containers and persistent storage
In this guide, we look at the market-leading container platform Kubernetes, how it works, the challenges with persistent storage and backup, and how they have been overcome Continue Reading
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Definition
29 Aug 2024
What is AWS Outposts?
AWS Outposts is a fully managed service from Amazon Web Services (AWS) that enables users to set up a hybrid cloud by extending AWS infrastructure, services, application programming interfaces (APIs) and tools to any datacenter, colocation space or on-premises facility. Continue Reading
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News
29 Aug 2024
Primark adds five more years to IT outsourcing contract with TCS
Retailer has worked with Indian IT services giant for eight years and new agreement will take the relationship to 13 years at least Continue Reading
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Opinion
29 Aug 2024
AI is now more than just a science project
AI-for-AI’s sake is giving way to an enterprise AI model that demands skillful, value-driven results based on technology that can adapt with minimal cost Continue Reading
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News
28 Aug 2024
Cambridge Enterprise saves big with Keepit SaaS backup
University innovation body avoids hardware spend and saves management time as it switches from tape to cloud-to-cloud backup, instant recovery and decades-long retention from Keepit Continue Reading
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News
26 Aug 2024
Linus Torvalds discusses Linux development, security and AI at KubeCon
Linus Torvalds delves into the challenges in Linux development, the importance of swift security responses, and artificial intelligence’s future role in kernel programming Continue Reading
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Definition
22 Aug 2024
What is AWS Serverless Application Model?
AWS Serverless Application Model (AWS SAM) is an open source framework that helps developers create and deploy serverless applications for the AWS cloud. Continue Reading
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News
22 Aug 2024
Post Office apologises for IT problem text alert that was never sent
After subpostmasters complained they received no communications from the Post Office when they could not log in to the Horizon IT system, the organisation admits a text message alert failed to be sent Continue Reading
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News
22 Aug 2024
The rise and rise of open source in China
China’s embrace of open source software has evolved into a powerful force in the global technology landscape, driving innovations in cloud computing, artificial intelligence and other areas Continue Reading
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News
21 Aug 2024
QiStor flashes key-value storage software for hardware acceleration
US-based startup will develop storage software allied with FPGA chips to allow data storage to bypass spinning disk era block addressing to speed performance and cut energy use Continue Reading
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Definition
21 Aug 2024
What is an AWS landing zone?
An AWS landing zone is a scalable, secure Amazon Web Services environment that enables AWS users and organizations to launch and deploy workloads and applications in the AWS cloud. Continue Reading
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News
21 Aug 2024
Post Office Horizon crash disconnected branches from datacentre
The Post Office has apologised to subpostmasters affected by a major IT outage, which stopped them from doing business Continue Reading
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Definition
20 Aug 2024
What is AWS Lambda?
AWS Lambda is an event-driven cloud computing service from Amazon Web Services (AWS) that allows developers to run code without having to provision, administer, or manage compute resources. Continue Reading
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Definition
20 Aug 2024
What is AWS Glue?
AWS Glue is a cloud-based and serverless data integration service that helps users to prepare data for analysis through automated extract, transform and load (ETL) processes. Continue Reading
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News
20 Aug 2024
Post Office systems crash hits 'collapsing' Horizon system
Thousands of subpostmasters were unable to log into the controversial Horizon IT system at the start of business Continue Reading
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E-Zine
20 Aug 2024
A gold medal for Olympic mobile coverage
In this week’s Computer Weekly, we go behind the scenes with Orange, networking partner for the Paris Olympic Games, to discuss the challenges of connecting 120 venues. We talk to a CIO for whom IT accessibility and usability is a very personal concern. And we look at how to keep control of SaaS licensing costs. Read the issue now. Continue Reading
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Definition
19 Aug 2024
What is AWS Migration Hub?
AWS Migration Hub is a service from Amazon Web Services that enables AWS users to simplify migration to the AWS public cloud. Continue Reading
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Feature
19 Aug 2024
Keeping control of SaaS costs
The ease with which someone with a corporate credit card can buy a SaaS product can lead to runaway costs and data leakage risks Continue Reading
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News
19 Aug 2024
Singtel expands GPUaaS offering to Southeast Asia
Singapore telco teams up with the Bridge Alliance industry group to bring its GPU-as-a-Service to enterprises across Southeast Asia Continue Reading
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News
16 Aug 2024
New Relic CEO on APAC growth and future of observability
New Relic CEO Ashan Willy talks up growth trajectory in APAC, the company’s long-term vision, and how going private has enabled it to make strategic investments Continue Reading
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Definition
15 Aug 2024
What is Microsoft Azure File Service?
Microsoft Azure Files -- sometimes known as Microsoft Azure File Service -- is a simple, secure, serverless, fully managed and cloud-based file sharing service for enterprise users. Continue Reading
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Opinion
15 Aug 2024
With the right tools and strategy, public cloud should be safe to use
Despite the complexity and evolving nature of threats, with the right strategy, tools, and constant vigilance, businesses can safely and securely leverage public cloud services Continue Reading
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News
15 Aug 2024
ASEAN organisations lack mature AI strategy
IBM-commissioned study reveals that while ASEAN organisations are engaging with AI, only 4% have reached a transformative level of AI maturity Continue Reading
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News
14 Aug 2024
Newcastle City Council swaps out Oracle Java for Azul
Changes to Oracle’s Java licensing meant the council no longer received free security patches Continue Reading
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Definition
14 Aug 2024
What is Oracle PartnerNetwork (OPN)?
Oracle PartnerNetwork, also known as OPN, is a channel partner program that provides resources and benefits for value-added resellers (VARs), independent software vendors (ISVs) and other businesses that want to collaborate with Oracle. Continue Reading
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News
14 Aug 2024
Post Office brings in new IT chief as it awaits funding for Horizon replacement
Incoming tech leader Andy Nice will be responsible for the troubled programme to replace the Horizon IT system at the heart of the Post Office scandal - and a new non-executive director for technology is on the way too Continue Reading
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News
14 Aug 2024
IR35 public sector reforms: HS2 finalises £6.2m settlement with HMRC over compliance failings
After setting aside over £10m to cover its IR35 compliance liabilities, HS2 accounts confirm the organisation reached a final settlement with HMRC totalling £6.2m Continue Reading
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Definition
13 Aug 2024
What is hardware as a service (HaaS)?
Hardware as a service (HaaS) is a procurement model that's similar to leasing or licensing. Hardware that belongs to a managed service provider (MSP) is installed at a customer's site and a service level agreement (SLA) defines the responsibilities of both parties. Continue Reading
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News
08 Aug 2024
UK competition regulator looks into Amazon’s Anthropic funding
The Competition and Markets Authority is continuing to look at big tech’s interconnected web of artificial intelligence partnerships Continue Reading
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News
07 Aug 2024
Microsoft and CrowdStrike hit back at Delta’s legal threats
Microsoft and CrowdStrike have rejected claims by Delta Air Lines that it was left high and dry amid thousands of flight cancellations during July’s software outage, accusing the airline of ignoring their offers of help and running out-of-date IT systems Continue Reading
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News
06 Aug 2024
Advanced faces fine over LockBit attack that crippled NHS 111
Advanced Software faces a multimillion pound fine for a series of failings which directly led to a 2022 LockBit ransomware attack that disrupted NHS and social care services across the UK Continue Reading
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News
06 Aug 2024
IR35 public sector reforms: Chancellor urged to review departmental costs generated by blanket bans
Chancellor Rachel Reeves urged to review ‘non-essential’ departmental spend since the introduction of IR35 reforms in April 2017 as part of her push to close £22bn public spending gap inherited from the Conservatives Continue Reading
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News
06 Aug 2024
How Darussalam Assets is tapping AI in HR operations
Brunei’s Darussalam Assets is leveraging the artificial intelligence capabilities in SAP SuccessFactors to generate job descriptions and optimise recruitment processes Continue Reading
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E-Zine
06 Aug 2024
Migrating to S/4Hana – how the Co-op made its move
In this week’s Computer Weekly, as SAP users prepare for the deadline to move off the ECC platform, we find out how the Co-op is migrating to S/4Hana. Our latest buyer’s guide looks at how to manage SaaS and on-premise software licensing. And we talk to former NCSC CEO Ciaran Martin about the true risks from nation-state cyber attacks. Read the issue now. Continue Reading
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News
05 Aug 2024
World’s largest companies at near-universal risk of supply chain breach
Data from SecurityScorecard once again focuses on the interconnected nature of business supply chains and the risk posed to operational resilience by unexpected IT problems and cyber threats Continue Reading
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Definition
05 Aug 2024
What is professional services automation (PSA)?
Professional services automation (PSA) is a type of software application suite that provides a service business with the functionality it needs to manage core business processes. Continue Reading
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News
05 Aug 2024
ServiceNow expands footprint in APAC, doubles down on AI
ServiceNow has been building local teams, targeting customers in regulated industries and doubling down on AI to expand its presence in the fast-growing Asia-Pacific region Continue Reading
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News
05 Aug 2024
Post Office scandal: Phases 5 and 6 had islands of conscientiousness in great depths of neglect
Computer Weekly rounds up the latest phase of the Post Office Horizon scandal public inquiry after a marathon 16 weeks of questions Continue Reading