Content management
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Tip
10 Oct 2024
How to create a knowledge-sharing culture
With more access to knowledge across an organization, employees are more collaborative, more engaged and better performing -- and are eager to share these skills with their peers. Continue Reading
By- Christine Campbell, The Alpha Content Company
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News
10 Oct 2024
UK and US pledge closer working on children’s online safety
In their first agreement on the subject of children’s online safety, the UK and US governments have said they will create a new working group to boost cooperation Continue Reading
By- Sebastian Klovig Skelton, Data & ethics editor
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Definition
17 Oct 2024
What is information rights management (IRM)?
Information rights management (IRM) is a discipline that involves managing, controlling and securing content from unwanted access. Continue Reading
By- Paul Kirvan
- Lauren Horwitz, Cisco
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Definition
17 Oct 2024
What is records management?
Records management is the supervision and administration of digital or paper records, regardless of format. Continue Reading
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Feature
15 Oct 2024
OCR vs. IDP: What's the difference?
OCR and IDP both extract text from images, but IDP can analyze a text's meaning. Explore the key differences between these related but distinct technologies. Continue Reading
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Tip
10 Oct 2024
How to create a knowledge-sharing culture
With more access to knowledge across an organization, employees are more collaborative, more engaged and better performing -- and are eager to share these skills with their peers. Continue Reading
By- Christine Campbell, The Alpha Content Company
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News
10 Oct 2024
UK and US pledge closer working on children’s online safety
In their first agreement on the subject of children’s online safety, the UK and US governments have said they will create a new working group to boost cooperation Continue Reading
By- Sebastian Klovig Skelton, Data & ethics editor
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Tip
08 Oct 2024
6 information governance best practices
An information governance plan ensures that an organization's content lifecycle meets compliance and business needs. Best practices can help organizations craft an effective plan. Continue Reading
By- Reda Chouffani, Biz Technology Solutions
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Opinion
01 Oct 2024
How to make the CMO your best friend
Chief marketing officers are more reliant than ever on their CIO colleagues - but it's a relationship that can, and should, work to their mutual benefit Continue Reading
By- Robert Grimsey
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Definition
27 Sep 2024
What is a records retention schedule?
A records retention schedule is a policy that defines how long paper and electronic content must be kept and provides disposal guidelines for how those items should be discarded. Continue Reading
By- Katie Terrell Hanna
- Paul Kirvan
- Ben Cole, Executive Editor
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Answer
23 Sep 2024
Are electronic signatures legally binding?
Remote and hybrid work have fast-tracked many digital initiatives, including electronically signing legal documents. But e-signatures' legal background has a long history. Continue Reading
By- Reda Chouffani, Biz Technology Solutions
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Tip
03 Sep 2024
The top 7 enterprise content management certifications
These enterprise content management certifications can help business and IT professionals advance their careers and get more out of their company's content systems. Continue Reading
By- Christine Campbell, The Alpha Content Company
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News
27 Aug 2024
NHS partners with libraries to help people access NHS App
The scheme, which will launch in October, will train librarians to support people to download and use the NHS App and NHS.uk Continue Reading
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News
22 Aug 2024
Body of tech entrepreneur Mike Lynch recovered after freak storm
The Autonomy and Darktrace co-founder is among the people who died after his luxury yacht was hit by a waterspout off the coast of Sicily Continue Reading
By- Cliff Saran, Managing Editor
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News
12 Aug 2024
How JSR is using generative AI to drive insights
JSR Corporation has been using the Cohesity Gaia enterprise search assistant to surface insights from backups of employee mailboxes and OneDrive data Continue Reading
By- Aaron Tan, TechTarget
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Tip
06 Aug 2024
Compare SharePoint 2019 vs. SharePoint Online
SharePoint 2019 and SharePoint Online have different customization capabilities, payment models and more. Organizations must consider these distinctions before selecting one. Continue Reading
By- Laurence Hart, CGI Federal
- Reda Chouffani, Biz Technology Solutions
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Tip
31 Jul 2024
7 steps to migrate ECM systems to the cloud
Enterprise content management systems can become outdated, prompting a migration to cloud-based options. Follow these seven steps to ensure a smooth migration. Continue Reading
By- Laurence Hart, CGI Federal
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Definition
29 Jul 2024
What is a content management system (CMS)?
A content management system (CMS) is a software application that lets users create, edit, collaborate on, publish and store digital content. Continue Reading
By- Scott Robinson, New Era Technology
- Sarah Amsler, Senior Managing Editor
- Fred Churchville, TechTarget
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Tip
24 Jul 2024
Compare 10 headless CMS offerings and their key differences
Many vendors offer headless CMS capabilities to help organizations manage omnichannel web content in a central repository. The top vendors include Acquia, Adobe and Contentful. Continue Reading
By- Geoffrey Bock, Bock & Company
- Christine Campbell, The Alpha Content Company
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Tip
19 Jul 2024
10 Microsoft SharePoint alternatives to consider
While SharePoint offers many capabilities, an organization may find that a different CMS or collaboration system better suits its needs. Here are some alternatives to consider. Continue Reading
By- Reda Chouffani, Biz Technology Solutions
- Scott Robinson, New Era Technology
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Tip
11 Jul 2024
Know when to use a headless CMS and when it's not worth it
Headless CMSes aren't a silver bullet for every circumstance. Evaluate four use cases for a headless CMS and four scenarios when a headless CMS isn't worth the investment. Continue Reading
By- Geoffrey Bock, Bock & Company
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Tip
02 Jul 2024
5 SharePoint migration challenges and how to overcome them
A move to SharePoint Online from a legacy system can help organizations modernize their ECM strategies. Yet, customizations and poor planning often hinder implementation. Continue Reading
By- Reda Chouffani, Biz Technology Solutions
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Tip
21 Jun 2024
Is headless CMS the future of content management?
As headless CMS rises in popularity, IT leaders might wonder if it's a fad or if it will permanently affect the content management industry. Learn more in this expert tip. Continue Reading
By- Laurence Hart, CGI Federal
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News
21 Jun 2024
Sellafield whistleblower ordered to pay costs after email tampering claims
A former consultant at Sellafield has been ordered to pay costs for having ‘acted unreasonably’ in claiming the nuclear facility tampered with metadata in letters used against her in court Continue Reading
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Blog Post
19 Jun 2024
An industry-wide agreement is needed to identify AI-generated content
With the UK general election coming on July 4th, there is very real concern that this election and others around the world are being influenced by artificial intelligence-powered (AI) content ... Continue Reading
By- Cliff Saran, Managing Editor
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Definition
14 Jun 2024
digital marketing
Digital marketing is the promotion and marketing of goods and services to consumers through digital channels and electronic technologies. Continue Reading
By- Alexander S. Gillis, Technical Writer and Editor
- Kinza Yasar, Technical Writer
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E-Zine
11 Jun 2024
Drilling into data to help the UK’s energy transition
In this week’s Computer Weekly, we find out how data is accelerating the UK’s energy transition to net zero. With Windows 10 support ending next year, we examine the issues around preparing to upgrade to Windows 11. And we explore the key considerations when deploying artificial intelligence infrastructure to harness its full potential. Read the issue now. Continue Reading
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Tip
04 Jun 2024
What to know about SharePoint 2019's end of life
As SharePoint 2019 approaches its end of life, users can expect reduced support. Migration to newer platforms like SharePoint Online can offer ongoing security and functionality. Continue Reading
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Feature
30 May 2024
Knowledge management metrics: How to track KM effectiveness
Measuring knowledge management effectiveness requires quantitative and qualitative data. Metrics like the balanced scorecard method can help organizations improve their strategies. Continue Reading
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Definition
23 May 2024
enterprise document management (EDM)
Enterprise document management (EDM) is a strategy for overseeing an organization's paper and electronic documents so they can be easily retrieved in the event of a compliance audit or subpoena. Continue Reading
By- Scott Robinson, New Era Technology
- Demetra Edwards, TechTarget
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News
20 May 2024
WikiLeaks founder Julian Assange granted appeal
Two high court judges granted WikiLeaks founder Julian Assange leave to appeal against extradition to the US after defence lawyers argued that the US had failed to give adequate assurances Continue Reading
By- Bill Goodwin, Computer Weekly
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Tip
17 May 2024
SharePoint vs. Box: What's the difference?
SharePoint and Box both help users manage and store content. Yet, to choose the right tool, organizations should first consider their integration and security requirements. Continue Reading
By- Christine Campbell, The Alpha Content Company
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News
09 May 2024
Executive interview: Adding common sense to generative AI creativity
We speak to the chief scientist at Neo4j about why graph databases should work alongside large language models to keep them in check Continue Reading
By- Cliff Saran, Managing Editor
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News
09 May 2024
Ofcom publishes draft online child safety rules for tech firms
In the draft codes, Ofcom calls on technology firms to use ‘robust’ age-checking and content moderation systems to keep harmful material away from children online Continue Reading
By- Sebastian Klovig Skelton, Data & ethics editor
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Tip
07 May 2024
9 SharePoint best practices
The breadth of SharePoint's features can make it a challenging tool to implement and maintain. These best practices can keep content managers on track. Continue Reading
By- Reda Chouffani, Biz Technology Solutions
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Opinion
01 May 2024
Are we ready for the era of the ‘sentient’ document?
This year is set to be the automation of documents since the invention of the printing press. Content control is key Continue Reading
By- John Bates
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Feature
30 Apr 2024
Benefits and challenges of a headless CMS
Headless CMSes enable omnichannel publishing and improve front-end flexibility. Yet, these platforms can have steep learning curves and require skilled front-end developers. Continue Reading
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Definition
29 Apr 2024
webmaster
A webmaster is someone who creates and manages the content and organization of a website, manages the computer server and technical programming aspects of a website, or does both. Continue Reading
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Podcast
25 Apr 2024
Podcast: How to prepare your data for digital transformation
We talk to Chris Gorton, EMEA managing director at Syniti, about how to prepare data for digital transformation Continue Reading
By- Antony Adshead, Storage Editor
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Definition
17 Apr 2024
knowledge management (KM)
Knowledge management is the process an enterprise uses to gather, organize, share and analyze its knowledge in a way that's easily accessible to employees. Continue Reading
By- Scott Robinson, New Era Technology
- Sarah Amsler, Senior Managing Editor
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Tip
17 Apr 2024
5 benefits of enterprise search
With a proper enterprise search strategy in place, organizations can improve their employees' efficiency and ensure customers have positive experiences. Continue Reading
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News
16 Apr 2024
Recognising APAC’s trailblazers in digital transformation
DBS Bank and NUS were among the top industry innovators that were lauded for various transformational initiatives at the Computer Weekly Innovation Awards APAC 2024 Continue Reading
By- Aaron Tan, TechTarget
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Feature
15 Apr 2024
Traditional CMS vs. headless CMS: What's the difference?
Traditional CMSes let users design websites, yet they lack the flexibility of headless systems. Differences between these tools include purpose, architecture and ease of use. Continue Reading
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News
15 Apr 2024
Quickwit claims big advantage in log file search and index
When the logs are the data: Startup Quickwit claims late entrant advantage in log file search and index with bigger datasets and better analytics on reduced infrastructure Continue Reading
By- Antony Adshead, Storage Editor
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Opinion
15 Apr 2024
AI tapped for citizen outreach as India goes to the polls
Political parties in this year’s high-stakes elections are leveraging AI for the first time, but measures to curtail misuse must continue to evolve with the rapid developments of the technology Continue Reading
By- Kavitha Srinivasa
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Answer
03 Apr 2024
What is a SharePoint document conversation?
SharePoint's document conversation features have evolved from in-document chats to Viva Engage posts. Learn what a document conversation is and how it can engage employees. Continue Reading
By- Reda Chouffani, Biz Technology Solutions
- Scott Robinson, New Era Technology
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Opinion
28 Mar 2024
A local government GDS might work - but only on top of standard technology
The old debate about an equivalent of the Government Digital Service for local authorities has swung round again - but it will only ever work if it's founded on common standards and technologies Continue Reading
By- Mark Thompson, Exeter Business School and DIGITLab
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News
27 Mar 2024
Indian large language models gain momentum
Indian LLMs trained on Indic languages are now being used by businesses and governments to better serve the needs of a diverse multilingual country Continue Reading
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Feature
27 Mar 2024
6 challenges of omnichannel marketing
When marketers use omnichannel strategies to engage customers across touchpoints, they often face challenges with personalization, campaign tracking and brand consistency. Continue Reading
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News
18 Mar 2024
Deep fake AI services on Telegram pose risk for elections
Deep fake services advertised on Telegram and other platforms pose a risk to upcoming elections in Europe, Asia and the US Continue Reading
By- Bill Goodwin, Computer Weekly
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Feature
15 Mar 2024
Creative workers say livelihoods threatened by generative AI
Computer Weekly speaks with various creative workers about the impact generative artificial intelligence systems are having on their work and livelihoods Continue Reading
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News
14 Mar 2024
Questions raised over NHS deletion of thousands of emails during whistleblower tribunal
NHS doctor Chris Day has won the right to challenge a tribunal ruling that found no procedural unfairness when an NHS trust deleted thousands of emails. The case that raises wider questions about the use of electronic evidence Continue Reading
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Definition
06 Mar 2024
web content management system (WCMS)
A web content management system (WCMS) is a type of content management system (CMS) that provides an organization with a way to manage digital information on a website through creating and maintaining content without prior knowledge of web programming or markup languages. Continue Reading
By- Scott Robinson, New Era Technology
- Demetra Edwards, TechTarget
- Karolina Kiwak
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Tip
05 Mar 2024
Generative AI's effect on content management systems
Generative AI's ability to create content can enhance workflow automation within a CMS. Yet, organizations must implement guardrails to ensure data privacy and content quality. Continue Reading
By- Robert Peledie, 365Knowledge Ltd.
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News
27 Feb 2024
Executive interview: David Wong, Thomson Reuters
We speak to the chief product officer of Thomson Reuters about working with artificial intelligence and embedding Microsoft Copilot for Word Continue Reading
By- Cliff Saran, Managing Editor
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News
27 Feb 2024
Microsoft president commits to Azure open platform for AI
Brad Smith sets out Microsoft’s ambitions to make Azure the best platform to host foundational AI models, and train and run AI applications Continue Reading
By- Cliff Saran, Managing Editor
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Feature
05 Feb 2024
Sea-Lion explained: Southeast Asia’s first large language model
The Sea-Lion large language model was built to cater to the language and cultural diversity of Southeast Asia, which is currently underserved by existing models that mostly originate from the West Continue Reading
By- Aaron Tan, TechTarget
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Feature
30 Jan 2024
7 benefits of Microsoft SharePoint
SharePoint offers a central repository where users can store and collaborate on business content. The tool's benefits include improved efficiency, scalability and compliance. Continue Reading
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Feature
29 Jan 2024
What developers need to know about LLMs in the enterprise
We look at the main areas enterprise developers need to consider when building, testing and deploying enterprise applications powered by large language models Continue Reading
By- Cliff Saran, Managing Editor
- Adrian Bridgwater
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News
26 Jan 2024
GenAI tools ‘could not exist’ if firms are made to pay copyright
AI firm Anthropic hits out at copyright lawsuit filed by music publishers, claiming the content ingested into its models falls under ‘fair use’ and that any licensing regime would be too complex and costly Continue Reading
By- Sebastian Klovig Skelton, Data & ethics editor
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Definition
25 Jan 2024
white hat link building
White hat link building is a search engine optimization (SEO) technique for increasing the number of high-quality backlinks to a webpage. Continue Reading
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Feature
23 Jan 2024
Expert guide to e-discovery
An expert guide to why your organisation needs an electronic discovery policy and how to go about creating one Continue Reading
By- Martin Nikel, Thomas Murray
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News
15 Jan 2024
How legal disclosure failures disrupted the Post Office Horizon inquiry
From overly narrow search terms, overzealous deduplication of documents and failed email migrations, poor management of legal discovery has delayed justice for postmasters in the Horizon inquiry Continue Reading
By- Martin Nikel, Thomas Murray
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Definition
12 Jan 2024
SharePoint administrator
A SharePoint administrator is the person who oversees an organization's installation and operation of the Microsoft SharePoint collaboration and content management platform. Continue Reading
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News
12 Jan 2024
UK government seeks public views on impacts of AI-generated porn
The government’s Pornography Review will look in part at the use of AI throughout the industry to generate sexually explicit content without people’s consent Continue Reading
By- Sebastian Klovig Skelton, Data & ethics editor
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Feature
04 Jan 2024
Richer customer experiences at your service
The arrival of contact centre technologies and services into the world of unified communications and collaboration has seen core features expanded to make customer experiences richer and more profitable Continue Reading
By- Joe O’Halloran, Computer Weekly
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Feature
02 Jan 2024
Data: the golden thread of military defence
Information has been the lifeblood of warfare for centuries and modern data strategies are no different. From frontline fighters to logistics, manufacturing, R&D, and recruitment, data is crucial Continue Reading
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Feature
21 Dec 2023
The top 4 content management trends in 2024
Content management trends like generative AI, compliance, workflow automation and cloud deployment can help organizations automate processes and support remote work. Continue Reading
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News
19 Dec 2023
Top 10 information management stories of 2023
Generative AI was inescapable as the leading theme of the information management stories of 2023 gathered here. But also selected are pieces about data and healthcare, and the inexorable rise of the CDO Continue Reading
By- Brian McKenna, Senior Analyst, Business Applications
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Definition
07 Dec 2023
file synchronization (file sync)
File synchronization (file sync) is a method of keeping files that are stored in several different physical locations up to date. Continue Reading
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Definition
06 Dec 2023
digitization
Digitization is the process of converting information into a digital format. In this format, information is organized into discrete units of data called bits that can be separately addressed, usually in multiple-bit groups called bytes. Continue Reading
By- Kinza Yasar, Technical Writer
- Katie Terrell Hanna
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News
15 Nov 2023
PeopleSpot dishes out people-related advice
The PeopleSpot app provides resources to help workers deal with people-related challenges and enables organisations to surface HR issues through its analytics capabilities Continue Reading
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News
09 Nov 2023
Why IT governance is a coding issue
Two new pieces of research point to benefits of policy as code Continue Reading
By- Cliff Saran, Managing Editor
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Definition
19 Oct 2023
lead generation
Lead generation involves identifying and attracting potential customers, then nurturing and, ultimately, converting them into paying customers. Continue Reading
By- Griffin LaFleur, Swing Education
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News
16 Oct 2023
How APAC organisations are tapping generative AI
Organisations in the region are deploying and experimenting with generative AI in healthcare, citizen services and other use cases amid cost-related concerns and other challenges Continue Reading
By- Aaron Tan, TechTarget
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News
04 Oct 2023
UK emphasises EU split by kicking digital trade scheme into long grass
Former Gaia-X CEO talks exclusively to Computer Weekly about UK inertia on cross-border data tech Continue Reading
By- Mark Ballard
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Answer
27 Sep 2023
Who owns AI-generated content?
Ownership of AI-generated content currently lacks clear, regulatory guidelines. With deepfakes and voice cloning on the rise, businesses must learn how to handle this content. Continue Reading
By- Reda Chouffani, Biz Technology Solutions
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News
25 Sep 2023
How Liverpool FC is tapping cloud and data analytics
Liverpool Football Club is leveraging data analytics and cloud technology to improve fan engagement and enable its media production team to work more efficiently Continue Reading
By- Aaron Tan, TechTarget
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News
13 Sep 2023
How DocuSign is extending its capabilities beyond e-signatures
DocuSign is harnessing large language models to help individuals make sense of agreements and employing AI-based biometrics to verify the identity of signers, as part of its broader efforts to expand its capabilities beyond electronic signatures Continue Reading
By- Aaron Tan, TechTarget
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Podcast
12 Sep 2023
Podcast: ‘Data first’ a key principle of digital transformation
Chris Gorton of Syniti says organisations should put data first during digital transformation projects, and that means getting data quality, access rights and governance right Continue Reading
By- Antony Adshead, Storage Editor
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News
06 Sep 2023
CIO interview: Cynthia Stoddard, Adobe
Adobe's IT chief is looking to build on its cloud migration with widespread adoption of AI, machine learning and robotic process automation – as well as low-code/no-code software development tools Continue Reading
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Definition
17 Aug 2023
GPT-3
GPT-3, or the third-generation Generative Pre-trained Transformer, is a neural network machine learning model trained using internet data to generate any type of text. Continue Reading
By- Ben Lutkevich, Site Editor
- Ronald Schmelzer, Cognilytica
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Feature
31 Jul 2023
What does a knowledge champion do?
Knowledge champions use communication and leadership skills to encourage their department or group members to adopt knowledge management best practices. Continue Reading
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Feature
31 Jul 2023
Large language models harnessed for education
Large language models are being used to teach, support and assess students, enhancing education rather than impairing it Continue Reading
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News
28 Jul 2023
Risks of opening up AI
Meta has annouced that its Llama 2 large language model will be freely available under a community licence with certain restrictions Continue Reading
By- Cliff Saran, Managing Editor
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Tip
26 Jul 2023
How to accomplish a SharePoint-Teams integration
Depending on the complexity of a business's SharePoint sites, a Teams integration can benefit organizations by being cost-effective and simplifying user access. Continue Reading
By- Reda Chouffani, Biz Technology Solutions
- Jonathan Bordoli
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Definition
25 Jul 2023
customer journey map
A customer journey map is a visual representation of the stages a customer goes through when interacting with a company. Continue Reading
By- Kinza Yasar, Technical Writer
- Erica Mixon
- Lauren Horwitz, Cisco
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News
20 Jul 2023
Online Safety Bill screening measures amount to ‘prior restraint’
The Open Rights Group is calling on Parliament to reform the Online Safety Bill, on the basis that its content-screening measures would amount to “prior restraint” on freedom of expression Continue Reading
By- Sebastian Klovig Skelton, Data & ethics editor
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Definition
17 Jul 2023
taxonomy
Taxonomy is the science of classification according to a predetermined system, with the resulting catalog used to provide a conceptual framework for discussion, analysis or information retrieval. Continue Reading
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News
19 Jun 2023
How Fastly thinks differently about CDNs and the edge
Fastly is counting on its developer chops and different approaches towards security and other areas to compete with its rivals Continue Reading
By- Aaron Tan, TechTarget
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News
05 Jun 2023
Medical regulator drops probe into NHS whistleblower Peter Duffy amid dispute over email evidence
The General Medical Council has dropped an investigation into an NHS whistleblower who exposed widespread clinical harm at Morecambe Bay Trust amid questions over disputed email evidence Continue Reading
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Opinion
23 May 2023
Gartner: Exploring the short- and mid-term implications of ChatGPT
ChatGPT and competitors such as Google’s Bard mark a significant shift in the market for data and analytics Continue Reading
By- Bern Elliot
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News
12 May 2023
IT Priorities 2023: Business automation intensifies as data governance returns
Business automation and a renewed focus on data governance to get more value from data have attracted more interest for UK enterprise software investment, says the TechTarget IT Priorities 2023 survey Continue Reading
By- Brian McKenna, Senior Analyst, Business Applications
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Definition
09 May 2023
Drupal
Drupal is a free, open source content management system (CMS) to build and maintain websites, online directories, e-commerce stores, intranets and other types of digital content. Continue Reading
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News
05 May 2023
Employee perception may be key to success of UAE’s big data initiative
Study shows the impact employee perception can have on big data projects in the United Arab Emirates Continue Reading
By- Pat Brans, Pat Brans Associates/Grenoble Ecole de Management
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Definition
02 May 2023
headless content management system (headless CMS)
A headless content management system (CMS) delivers back-end capabilities for editing, organizing and storing all types of digital information, without regard to how that content is published, displayed or used. Continue Reading
By- Rahul Awati
- Geoffrey Bock, Bock & Company
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Definition
26 Apr 2023
cloaking
Cloaking is a technique where a different version of web content is returned to users than to the search engine crawlers. Continue Reading
By- Pat Brans, Pat Brans Associates/Grenoble Ecole de Management
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Tip
24 Apr 2023
Top 8 digital asset management platforms to consider in 2023
DAM platforms help marketers manage digital assets for customer-facing channels like websites and social media pages. Top DAM products include Acquia DAM, Bynder and Canto. Continue Reading
By- Christine Campbell, The Alpha Content Company
- Geoffrey Bock, Bock & Company
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Feature
19 Apr 2023
MAM vs. DAM: What's the difference?
Digital asset management is the reigning champion of managing digital and multimedia assets. Now, media asset management offers the same, with more support for larger files. Continue Reading
By- Michaela Goss, Senior Site Editor
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Definition
18 Apr 2023
white paper
A white paper is an authoritative, research-based document that presents information, expert analysis and an organization or author's insight into a topic or solution to a problem. Continue Reading
By- Nick Barney, Technology Writer
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Feature
17 Apr 2023
Belgian experts take on data challenges
Having been involved in storage and data management for more than two decades, Belgian experts are positioned to help tackle the challenges brought on by a growing volume of unstructured data Continue Reading
By- Pat Brans, Pat Brans Associates/Grenoble Ecole de Management
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Tip
07 Apr 2023
Top 8 knowledge base products in 2023
A knowledge base can help organizations increase brand loyalty and customer satisfaction. Top knowledge base products include Heroic KB, ProProfs and ServiceNow. Continue Reading
By